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Privacy Policy

A. PRIVACY 

We really value your privacy so we'd like to explain our privacy policy to you. SSJA Group Ltd is a corporation organised and existing under the laws of England & Wales with company identification number 9577622 and own the trademarked brand Lamonte. SSJA Group Ltd trade as Lamonte London and all information, content and IP belongs to the company. Some of the information below might be a little technical but it's important that you read and understand what follows because it explains how SSJA Group Ltd’s brand Lamonte London will collect and use your personal information. We do not store customer credit card details nor do we share customer details with any 3rd parties.

How does Lamonte London collect your personal information? 

We may collect your personal information through some of the following ways:

When you register or use lamontelondon.co.uk (the "Website").

When you register or use WIFI hotspots (in any stores).

When you register or use the Lamonte App (the "App").

When you are registered on the Lamonte customer relationship management or "CRM" system.

When you contact Lamonte by telephone or email.

When you register or use Lamonte’s shopping services on Website or App.

When you enter any promotions run by Lamonte London.

When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these).

When completing any forms for transactional, employment or other purposes.

What sort of personal information will Lamonte London collect about you?

In addition to personal details such as your name, date of birth, address, email and telephone number, Lamonte may also collect some of the following personal information about you:

Details of transactions you make from Lamonte (whether via the Website or App).

Details of your shopping preferences, such as your favourite brands and products

Details of your visits to the Website or App and the resources that you access.

Details of when you contact Lamonte by email, post or telephone. Please note that we may keep a record of that correspondence.

Any other information from which we can identify you (or which is available on public registers).

What does Lamonte use your personal information for? 

We will treat all your personal information as private and confidential (although we reserve the right to disclose this information in certain circumstances, as set out below). 

We confirm that any personal information which you provide to us will be held securely and in accordance with the registration that we have with the Data Commissioner's Office. We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation. The types of uses we will make of your personal information shall include the following: 

Process any orders that you make via the Website or App (please note that your details may need to be passed to a third party in order for them to supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).

Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).

With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, post, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services (including special offers, discounts, promotions, events and so on) offered by Lamonte London, as well as recommending those which we feel will be of particular interest to you. Please note that this may involve passing your details to carefully selected third parties who may inform you about their products or services which may be of interest to you. 

Register you on the Website or App and where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address or change in your push notification preferences).

Improve the content and appearance of the Website or App, to ensure that content is presented in the most effective manner for you.

Assess and process any job applications (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes). 

Administer any promotional offers or competitions run by Lamonte. Please refer to the specific terms & conditions for each promotion or competition. 

Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer.

Comply with our legal obligations 

Enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Lamonte London, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Your personal information may be disclosed to other businesses within the SSJA Group Ltd which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985. 

As mentioned above, we may also disclose your personal information to carefully-selected and monitored third parties who are engaged to help us run, manage and improve the quality of the products and services that Lamonte offer, as well as for marketing and fraud and credit checking purposes. We require all the third parties that we interact with to treat your personal information as carefully and confidentially as we do. 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so. 

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. 

In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system. 

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you chose to exercise this right, then any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. 

Our web servers collect the domain names of visitors. Our web servers also seek (as many websites do) to place a “cookie” (a small data file) on your computer’s hard drive which allows the server to determine the computer when it visits again, in order to track statistical information about navigation through our site. This cookie is not used to obtain your name or any personal data, and the information that is tracked is used only for internal purposes, such as to improve site navigation. However, if you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed. 

This Web site is not intended for persons under 13 years of age. We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children. 

Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve the content of our site. 

When other information is collected from you, such as your name and e-mail address, we generally let you know at the time of collection how we will use the personal information. Usually, we use the personal information you provide only to respond to your inquiry or to process your request. This information may be shared with other businesses associated with Lamonte London, but only if necessary to fulfil your request or for related purposes. 

We may share the personal information you provide with other companies we have hired to provide services for us. These companies – our affiliates – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide. We do not share, sell, or lease personal information about you to any third parties for their marketing use. We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud). 

GPS Tracking 

Lamonte London respects your privacy - all information that we gather is used exclusively for giving a service to registered users. Your information gathered within Lamonte London is not used to target ads; Lamonte do not interrogate your location data without your authorisation.

Information that we collect

We collect the minimum of information, which is required only for GPS tracking. Such as: Username and password are used to authorise and identify our users. Our user’s passwords are irreversibly mixed before being stored in our database. We do not gather simple text passwords; E-mail addresses is only used for informing Lamonte London users of our company changes in service and for resetting passwords; GPS location data which is sent by yours GPS device or your mobile device when you use tracking software.  

We pass on the following data: your GPS coordinates, speed, altitude, heading, current time, various sensor parameters. We do not pass on your phone contact lists or data stored on your mobile device.

Security of Collected Information 

Your data which you provide to Lamonte London is stored on secure servers. Our company have taken further actions to prevent unauthorized access to your data, including running firewall software and keeping our servers up-to-date with security patches. However, we cannot guarantee non-disclosure of personal information due to factors beyond our control. If you believe that your account has been hacked, please contact us as soon as possible. 

We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access. 

We restrict access to information about you to those Lamonte London employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action, and are bound to appropriate action governed by applicable law.

Information Related to Your Account: 

We collect information about you when you register to become a customer of the Lamonte service, and when you otherwise transmit such information to us via our website or by email. Specifically, to maintain your account we collect and store in a database your name, billing address, email address, 11-digit mobile phone number (or device ID/number as required), mobile phone model, wireless carrier, and in certain circumstances your credit card number. We use your name, billing address, and credit card number for the purpose of billing you for tracking service. 

We use your email address to contact you with regard to your account, such as to communicate that it is about to expire or to confirm any change to your phone number, and to respond to any inquiry you submit via our website or by email. 

As a customer of Lamonte London, you may also create a username and password, which we store in our database, for the purpose of you logging into your account via the App or website link provided to you by us. In some cases, the usernames and / or passwords may be generated for you automatically on your wireless device, and cannot be altered.

You also have the option of providing us with your home and work addresses (to the extent they differ from your billing address), which we store in our database, to enable you to access other features on the Lamonte London service. 

Information Related to Your Location and Route 

Each time you access the Lamonte London service, we periodically receive and record your current location from the GPS hardware associated within your bag. All location data submitted to us will remain the sole property of you to the full extent provided by law. Lamonte London will not use the location data for any purpose other than to provide the Service to you and for statistical reporting purposes. We maintain a database with this location and route information, and may keep such information indefinitely. We use this location and route information to the extent reasonably necessary to provide and maintain the Service and for determining where we should emphasize improving our map coverage and service capabilities, and to improve your user experience. Lamonte London will use commercially reasonable security measures to protect your data against unauthorised disclosure or use.  

How can I unsubscribe? 

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us then there are a number of ways you can unsubscribe.

These are as follows: 

a) You can click onto the "unsubscribe" link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication.         

Each "unsubscribe" link only relates to that specific type of communication (e.g. marketing communications or survey communications). This means that unsubscribing from marketing communications will not automatically unsubscribe you from our survey communications (or vice versa). Please also note that you may continue to receive communications which are already on route to you for a short period of time while your relevant unsubscribe request is being processed. 

b) In relation to the App, you can manage your preferences and select to opt out from one or all of the different push notifications by unselecting or selecting the relevant ones in the "Settings" section of the App. 

c) Alternatively, you can contact our customer services Monday to Saturday: 8am-8pm and Sundays: 10am-6pm by emailing us on [email protected] or [email protected] or calling us on 020 8599 5205. 

Please note that in relation to our CRM (Customer Relations Management) system, you can ask a team member to update your preferences (e.g. you can specify that you are happy for us to send you e-receipts, but that you would prefer not to be included on our marketing mailing list, or vice versa). However, should you wish for your details to be removed from our CRM system completely, then you will need to contact our customer services using the contact details above. 

The Website and App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Lamonte London does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites. 

Further information 

1. Website and App: https://lamontelondon.co.uk/ 

B. COOKIES 

Cookies make your Lamontelondon.com experience more enjoyable – and below we have explained exactly what they are, why we use them and how they work.

Here's a list of the main cookies we use, and what we use them for: 

Adtrack, Affiliate, TD Cookies 

This trio shows us how you found lamontelondon.com and which website you came from, helping us work out which of our online marketing channels is most effective. They also allow us to reward certain websites for directing you to us. 

AJAXA Cookie 

We use this to determine whether or not your web browser supports some of the features that make our checkout process quicker and easier to complete. 

Maxymiser 

This is an A/B testing tool that allows us to serve different content to our users. We use the data to identify the best experience for our customers, helping us to improve and optimise our website for future visitors. All cookie data is anonymous and we’ll never share it with other any third parties. 

_utma, _utmz 

These cookies help us make the most of the money we spend on advertising. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at Lamonte and Google and never shows any confidential information. 

lamontelondon.com 'share' tools 

We know you will love to share the great content we have on lamontelondon.com. Please be aware that social networking sites, like Facebook and Twitter, might send cookies. We don't control the setting of these third-party cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. The business partners that may set cookies on lamontelondon.com  include:

Criteo and Quantcast 

These use cookies to provide you with personalised adverts when you visit other selected websites. 

Banner advertising appears on websites with which we are affiliated and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history at lamontelondon.com 

DC Storm, Affiliate Window and Google 

Sometimes we'll advertise on third party websites and DC Storm cookies are used to help us and our advertisers see which advertisements you click on and interact with. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. 

We hope that explains things clearly – and please be aware you can set your browser to reject cookies or you can delete them yourself if you wish. For full information on how to delete cookies please visit aboutcookies.org (this will open in a new window – please note that we can't be responsible for the content of external websites). 

Please check back frequently to see any updates or changes to our privacy and cookies policy. 

For any questions regarding this policy, please contact us at on [email protected] or [email protected]