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Customer Support


Complimentary Support

Lamonte products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your network coverage before contacting us.

Lamonte Online Assistance

You can get information about an order you placed on our website through the ‘Track Order page. Alternatively you can contact us on [email protected]

Lost or Stolen Lamonte Products

If you have lost or had stolen / found a Lamonte product, contact your local police team to report it (101 - The police non-emergency number. 101 is the number to call when you want to contact your local police in England, Wales, Scotland or Northern Ireland - when it's less urgent than a 999 call). You can also find a list of serial numbers and IMEI numbers associated with your bag and tracking device by logging into your account.

 Other Ways To Contact Us

If you get in touch outside of working hours, we will aim to respond to you as promptly as possible the next working day.

By Phone

You can contact us by phone: 0208 599 5205

UK Customer Services opening hours:
Monday to Saturday: 8am - 8pm
Sundays: 10am - 6pm

If calling from outside the UK: +44 208 599 5205

 By Email

[email protected]


[email protected]

Write to us

Customer services

Lamonte London

Unit C5 Ensign Industrial Estate

Botany Way

Purfleet RM19 1TB


We do not stock or accept returns at this address, to return an item please visit our Returns and Refunds Page or contact us on the email address provided.